More like a hot-pack
I don't understand how this product works. I tried with my hand the mat my dog was lying on and it always felt warm. Once I tested myself and it felt cool for several hours, but only this time. I ordered one for myself too and the mat has never been cold. It's more like hot-pack, sweating and gets very warm. I seriously don't know how this product works. I've spread the gel inside and leave it for hanging. I've tried many times but it's never cooling. Now we have 2 mats and neither of them cools